Conditions of Service

NT Power is committed to supplying our customers with a safe and reliable source of electricity. 

Our Conditions of Service is a legal statement that addresses our operating practices, types and levels of service available to our customers within our service area, and our connection policies.

We have revised our Conditions of Service effective on March 14, 2022. A summary of changes is provided below.

Summary of Changes to Conditions of Service

UPDATED Conditions of Service

Please use our Conditions of Service Feedback Form below to provide us with your comments and suggestions

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Section 100 - Introduction

100 - 00
Identification of Distributor and Service Area 110 - 00
Related Codes and Government Laws 120 - 00
Interpretation 130 - 00
Amendments and Changes 140 - 00
Contact Information 150 - 00
Customer Rights 160 - 00
Distributor Rights 170 - 00
Disputes 180 - 00
Section 200 - Distribution Activities

200 - 00

Test 123 PDF

Connections 210 - 00
Building That Lies Along 210 - 01
Expansions / Offer to Connect 210 - 02
Connection Denial 210 - 03
Inspection Before Connection 210 - 04
Relocation of Plant 210 - 05
Easements 210 - 06
Contracts 210 - 07
Disconnection
220 - 00
Disconnection and Reconnection 220 - 01
Unauthorized Energy Use 220 - 02
Conveyance of Electricity
230 - 00
Limitations on the Guaranty of Supply 230 - 01
Power Quality 230 - 02
Electrical Disturbances 230 - 03
Standard Voltage Offerings 230 - 04
Voltage Guidelines 230 - 05
Back-up Generators 230 - 06
Metering 230 - 07
Tariffs and Charges
240 - 00
Tariffs and Charges / Service Connection 240 - 01
Energy Supplied 240 - 02
Security Deposits 240 - 03
Billing 240 - 04
Payments 240 - 05
Customer Information
250 - 00
Section 300 - Customer Specific
300 - 00
Classifications Based on Service Size 300 - 00
Residential 310 - 01
General Service (<50kW) 320 - 01
General Service (50kW - 500kW) 330 - 01
General Service (501kW - 5000kW) 340 - 01
Embedded Generation 350 - 01
Embedded Market Participant 360 - 01
Embedded Distributor 370 - 01
Unmetered Connections 380 - 01
Section 400 - Glossary of Terms

400 - 00

Glossary of Terms

400 - 00

 

Section 500 - Appendices  
Corporate Contacts (NHLCOS-150-00) Appendix A
Demarcation Points (NHLCOS-210-01 & 210-02) Appendix B
Connection Fees (NHLCOS-210-01 $ 210-02) Appendix C
Construction Subdivision Agreement By Developer
- Residential Subdivision (NHLCOS-210-02 & 210-07)
Appendix D
Construction Subdivision Agreement By Developer
- Residential Site Plan (NHLCOS-210-02 & 210-07)
Appendix E
Construction Subdivision Agreement By Distributor
- Residential Subdivision (NHLCOS-210-02 & 210-07)
Appendix F
Construction Subdivision Agreement By Distributor
- Residential Site Plan (NHLCOS-210-02 & 210-07)
Appendix G
Construction Agreement for Expansion Facilities Supplied by Distributor
- General Service Subdivision (NHLCOS-210-02 $ 210-07)
Appendix H
Distribution Services Agreement - Residential (NHLCOS-210-00 & 210-07) Appendix I
Distribution Services Agreement -General Service (NHLCOS-210-00 & 210-07) Appendix J
Embedded Generation - Connection Agreement (NHLCOS-210-00 & 350-01) Appendix K
Embedded Generation - Settlement Agreement (NHLCOS-210-00 & 350-01) Appendix L
Embedded Market Participant Agreement (NHLCOS-210-07) Appendix M
Unmetered Connections Agreement (NHLCOS-210-07) Appendix N
Retailer Service Agreement (NHLCOS-210-07) Appendix O
List of Known Customers with Permanently Connected Emergency
Generation Equipment (NHLCOS-230-06)
Appendix P
Schedule of Rates and Charges (NHLCOS-240-01) (NHLCOS-240-02) Appendix Q
The Calculation of Deposit Requirements (NHLCOS-240-03) Appendix R
Planned Billing Schedule - (Calendar Year 2003) (NHLCOS-240-04) Appendix S
Residential Payment Plan Options And Credit Authorization
(NHLCOS-210-07; 240-05; and 310-01)
Appendix T
Pre-authorized Payment Plan (PAP) (Calendar Year 2003)
(NHLCOS-210-07; 240-05; and 310-01)
Appendix U