Conditions of Service
NT Power is committed to supplying our customers with a safe and reliable source of electricity.
Our Conditions of Service is a legal statement that addresses our operating practices, types and levels of service available to our customers within our service area, and our connection policies.
We have revised our Conditions of Service effective on March 14, 2022. A summary of changes is provided below.
Summary of Changes to Conditions of Service
Please use our Conditions of Service Feedback Form below to provide us with your comments and suggestions
Conditions of Service Feedback
Section 100 - Introduction
| 100 - 00 | |
| Identification of Distributor and Service Area | 110 - 00 |
| Related Codes and Government Laws | 120 - 00 |
| Interpretation | 130 - 00 |
| Amendments and Changes | 140 - 00 |
| Contact Information | 150 - 00 |
| Customer Rights | 160 - 00 |
| Distributor Rights | 170 - 00 |
| Disputes | 180 - 00 |
|
Section 200 - Distribution Activities
|
200 - 00 |
| Connections | 210 - 00 |
| Building That Lies Along | 210 - 01 |
| Expansions / Offer to Connect | 210 - 02 |
| Connection Denial | 210 - 03 |
| Inspection Before Connection | 210 - 04 |
| Relocation of Plant | 210 - 05 |
| Easements | 210 - 06 |
| Contracts | 210 - 07 |
|
Disconnection
|
220 - 00 |
| Disconnection and Reconnection | 220 - 01 |
| Unauthorized Energy Use | 220 - 02 |
|
Conveyance of Electricity
|
230 - 00 |
| Limitations on the Guaranty of Supply | 230 - 01 |
| Power Quality | 230 - 02 |
| Electrical Disturbances | 230 - 03 |
| Standard Voltage Offerings | 230 - 04 |
| Voltage Guidelines | 230 - 05 |
| Back-up Generators | 230 - 06 |
| Metering | 230 - 07 |
|
Tariffs and Charges
|
240 - 00 |
| Tariffs and Charges / Service Connection | 240 - 01 |
| Energy Supplied | 240 - 02 |
| Security Deposits | 240 - 03 |
| Billing | 240 - 04 |
| Payments | 240 - 05 |
|
Customer Information
|
250 - 00 |
|
Section 300 - Customer Specific
|
300 - 00 |
| Classifications Based on Service Size | 300 - 00 |
| Residential | 310 - 01 |
| General Service (<50kW) | 320 - 01 |
| General Service (50kW - 500kW) | 330 - 01 |
| General Service (501kW - 5000kW) | 340 - 01 |
| Embedded Generation | 350 - 01 |
| Embedded Market Participant | 360 - 01 |
| Embedded Distributor | 370 - 01 |
| Unmetered Connections | 380 - 01 |
|
Section 400 - Glossary of Terms
|
400 - 00 |
| Glossary of Terms |
|
| Section 500 - Appendices | |
| Corporate Contacts (NHLCOS-150-00) | Appendix A |
| Demarcation Points (NHLCOS-210-01 & 210-02) | Appendix B |
| Connection Fees (NHLCOS-210-01 $ 210-02) | Appendix C |
| Construction Subdivision Agreement By Developer - Residential Subdivision (NHLCOS-210-02 & 210-07) |
Appendix D |
| Construction Subdivision Agreement By Developer - Residential Site Plan (NHLCOS-210-02 & 210-07) |
Appendix E |
| Construction Subdivision Agreement By Distributor - Residential Subdivision (NHLCOS-210-02 & 210-07) |
Appendix F |
| Construction Subdivision Agreement By Distributor - Residential Site Plan (NHLCOS-210-02 & 210-07) |
Appendix G |
| Construction Agreement for Expansion Facilities Supplied by Distributor - General Service Subdivision (NHLCOS-210-02 $ 210-07) |
Appendix H |
| Distribution Services Agreement - Residential (NHLCOS-210-00 & 210-07) | Appendix I |
| Distribution Services Agreement -General Service (NHLCOS-210-00 & 210-07) | Appendix J |
| Embedded Generation - Connection Agreement (NHLCOS-210-00 & 350-01) | Appendix K |
| Embedded Generation - Settlement Agreement (NHLCOS-210-00 & 350-01) | Appendix L |
| Embedded Market Participant Agreement (NHLCOS-210-07) | Appendix M |
| Unmetered Connections Agreement (NHLCOS-210-07) | Appendix N |
| Retailer Service Agreement (NHLCOS-210-07) | Appendix O |
| List of Known Customers with Permanently Connected Emergency Generation Equipment (NHLCOS-230-06) |
Appendix P |
| Schedule of Rates and Charges (NHLCOS-240-01) (NHLCOS-240-02) | Appendix Q |
| The Calculation of Deposit Requirements (NHLCOS-240-03) | Appendix R |
| Planned Billing Schedule - (Calendar Year 2003) (NHLCOS-240-04) | Appendix S |
| Residential Payment Plan Options And Credit Authorization (NHLCOS-210-07; 240-05; and 310-01) |
Appendix T |
| Pre-authorized Payment Plan (PAP) (Calendar Year 2003) (NHLCOS-210-07; 240-05; and 310-01) |
Appendix U |