Contact Us

Customer Service & Collections

Newmarket Phone: (905) 895-2309
Tay Phone: (705) 534-7281
Midland Phone: (705) 526-9361

Fax: (905) 895-8931

Email: Click here to show mail address

Hours of Operation: 8:30 am - 4 pm,
Monday through Friday, excluding statutory holidays.

NT POWER’S FACILITITES REMAINED CLOSED TO THE PUBLIC UNTIL FURTHER NOTICE. ALL DEPARTMENTS ARE STILL OPERATING. CUSTOMERS CAN CONTACT US BY PHONE, EMAIL, FAX, TWITTER, OR THROUGH OUR WEBSITE.

Mail:
NT Power
590 Steven Court
Newmarket, ON L3Y 6Z2

Please note that if you are subject for disconnection due to non-payment of an account, call (905) 895-2309 to speak with a customer service representative as soon as possible and we will help you make payment arrangements.

Our collections office is open from 8:30 a.m. to 4 p.m., Monday through Friday, excluding statutory holidays.

If you are calling to report a street light issue (outage or problem):

Please include the number that is printed on the street light pole with your request, along with the nearest intersection or house number and a description of the issue. This will help us expedite any required repairs.

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Reporting an Outage

Phone: (905) 895-2309

Hours of Operation: 24 hours a day, seven days per week

Always remember to stay clear of downed power lines.

If you need to report an emergency such as a downed power line, tree limbs on lines or electrical equipment that is sparking and dangerous, please call our emergency number immediately: (905) 895-2309 option 3. Our emergency number is available 24 hours a day, seven days per week. 

Reporting a Water Emergency
  • Report an Urgent/Emergency Water Problem - No Water, Main Break or Meter Leak

Please click here to visit the Town of Newmarket's website or call (905) 895-5193 for more information.

Business Office Hours

Phone: (905) 895-2309 Hours of Operation: Open 8:30am to 4:00pm

Digging? Building a fence or a garden? WAIT! Here's what you need to know before you dig: CALL 1-800-400-2255

Please contact Ontario-One-Call (Call Before You Dig) before you dig anywhere - for your personal safety and for the protection of lines and other expensive utility equipment that are located underground.

Please see our Safety details for more information or Phone: 1-800-400-2255