Service Requests

Worker is working on an electrical line in the sky

New Services, Service Upgrades, Temporary Services and Service Removals

Do you require:

  • New service connection of a residential, commercial or industrial facility
  • Electrical service upgrade
  • Removal of permanent or temporary service
  • Electricity meter relocation

Service Request Application - Residential Service Request, please click here


Account Details

Service Address
Service Type
Current (Billing) Address

Customer Information

Customer Name

Contractor Information

Contractor Name

Hydro Service Information

Customer Class
Meter Base Location:


  1. Hydro and Gas services must be installed on opposite sides of the house for underground services
  2. Recessing, architectural detailing, or embedding of the meter base or conduit is not allowed
Are you installing an Electrical Vehicle Charger?

Additional Comments


  1. A surveyed drawing in AutoCAD of the property must be provided and include the following information: site location from the roadway centreline to the back of the property, the proposed house footprint and driveway, proposed hydro and gas meter locations, and existing services (gas, cable, phone, & water).
  2. Once the design is complete a letter outlining the cost along with a Service Agreement & Consent Forms will be sent electronically.
  3. A service layout with both trench and meter base specifications will be sent to you upon receipt of payment.
  4. For underground services, an NT Power Site Inspector will oversee the trench construction.
  5. For the new service to be energized, NT Power must have received a Connection Authorization from ESA, the completed Service Agreement and Consent forms, and have all outstanding costs paid in full. Note that applicants are cautioned not to incur any major expenses until all necessary approvals have been granted.
  6. Further information may be required to proceed.
One file only.
256 MB limit.
Allowed types: gif, jpg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, ogg, wav, bz2.