MY Account Self Service Customer Portal Out of service until 2pm today

Published Date
Tuesday, June 28, 2022

NT Power is improving the MY Account section on its website by adding new customer-friendly features. In order to facilitate this change the current MY Account portal is unavailable until 2 pm today. Existing MyAccount users will receive a letter from NT Power walking you through the steps needed to upgrade your account.

MY Account provides:

  • Current and past statements 

  • Consumption history 

  • Payment options including pre-authorized payment  

  • Paperless (e-billing) 

Many new and exciting features are being added:

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Description automatically generatedMyAccount is now mobile-friendly, which means you can easily access your account on your smartphone and tablet.  

MyAccount is Green Button compliant, which allows you to download your energy usage data into an Excel file. 

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Description automatically generated Future updates to MyAccount will allow even more features to meet our customers' changing needs.  

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Description automatically generatedThe link below will take you to an Iintroductory video which will be provide detailed instructions on the new MyAccount portal features and how to access these features. 

Don't worry, your preferences for paperless billing or pre-authorized payment will not be affected by this change. All you need to do is log in to view your bill. 

Please check back regularly for further exciting updates.